FAQs

Frequently Asked Questions

1. What types of candies do you sell?

We offer a wide variety of sweets, including traditional UK favorites, American candy, international treats, and unique limited-edition items. From chocolate bars and gummies to hard candy and novelty snacks, we have something for everyone!

2. Do you offer international candy?

Yes, we pride ourselves on our global selection! We stock candy and snacks from around the world, including popular items from the USA, Japan, and more. Explore our international candy section for unique flavors and treats.

3. How can I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. We accept various payment methods, including credit/debit cards and PayPal for a secure and easy shopping experience.

4. Do you offer wholesale pricing?

Yes! We offer wholesale pricing for bulk orders. If you’re a business or event organizer looking to stock up, get in touch with us directly for more information and a custom quote.

5. How long will my order take to arrive?

Orders are usually processed within 1-2 business days. Delivery times depend on your location, but most UK orders arrive within 3-5 working days. For international orders, please allow extra time for shipping.

6. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. You can view the estimated shipping cost during checkout.

7. Can I track my order?

Absolutely! Once your order has shipped, you’ll receive a tracking number via email, so you can keep an eye on your parcel’s journey.

8. What if I have an issue with my order?

If you have any concerns about your order, please contact our customer service team at support@epiccandy.co.uk or call us at 01357 680668. We’re here to help and will resolve any issues as quickly as possible.

9. What if an item is out of stock?

If an item is out of stock, we’ll do our best to restock it as soon as possible. You can also sign up for a back-in-stock notification, and we’ll alert you when the item is available again.

10. Are your products suitable for people with allergies?

We strive to provide detailed product descriptions, including allergy information. However, since we stock a wide variety of international products, we recommend checking ingredient labels or contacting us for any specific allergy concerns before purchasing.

11. Can I modify or cancel my order?

Once an order is placed, we aim to process it quickly. If you need to make changes or cancel your order, please contact us as soon as possible at support@epiccandy.co.uk. We’ll do our best to accommodate your request before your order is shipped.

12. Do you offer gift wrapping?

Yes! We offer gift wrapping for select items. Look for the option at checkout, and we'll make sure your candy arrives beautifully wrapped and ready to give.